Of all the foreign cars available in Korea the brand drivers are most unhappy with is BMW, according to the Korea Consumer Agency. And when Korean drivers of foreign cars complained about their vehicles, the most common complaints were about structural defects that resulted in sudden engine shutdowns, noises and vibrations. This is according to a KCA study of complaints about foreign cars that were lodged with the agency from January to November this year. By brand, there were 77 complaints about BMW cars, 35 about DaimlerChrysler cars and 33 about Audis. Thirty-one Korean drivers were unsatisfied with Mercedes-Benz, 29 with Volkswagen, 17 with Honda, 16 with Volvo and 15 with Peugeot. By sales, 109 cars were unsatisfactory for every 1,000 BMWs sold. Ninety nine of every 1,000 DaimlerChryslers failed to meet customer expectations. The figure was 80 for Volvo, 79 for Volkswagen, 73 for Audi, 61 for Mercedes-Benz, 60 for Peugeot and 26 for Honda. Among BMW models the 320i received the most complaints, and among DaimlerChryslers it was the Cherokee. The other leading complaint generators were the Audi A6, Mercedes S350, Volkswagen Passat, Honda CR-V, Volvo S80 and Peugeot 307. Fifty drivers complained about sudden engine shutdowns, 38 about engine noises and vibrations, 37 about unsatisfactory maintenance, 32 about unfair contracts, 28 about defects in hazard warning lights, 23 about poor paint jobs, 22 about the transmission system and 16 about the steering system. Source: English Chosun |
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